Terms and Conditions

Message forwarding:

If, for any reason, we are unable to forward your letter or if it is returned to our office, your account will be credited for a full refund. If you are dissatisfied with a letter you have received and paid for, please contact us using our contact form and we will resolve the issue or provide a full refund. Sending and receiving correspondence incurs associated costs.

The decision to send an intro letter is at the discretion of the office/Matchmaker, considering various parameters. Please note that an intro letter indicates possible interest and the office matchmakers may send the same intro letter to multiple men who they believe could be a match. Follow-up intro letters may also be sent if there was no response. If you prefer not to receive initial or follow-up intro letters, you can opt out in the “MY INFO” section and initiate correspondence yourself. You can also block individual profiles to stop receiving any intro letters or correspondence from them. We recommend conducting your own search and directly contacting the women you are interested in, as many women appreciate receiving an initial letter of interest from a man. Conducting your own search is crucial and should not solely rely on intro letters if you have them turned on. Intro letters are an indication of possible matches and are typically sent by the office staff/matchmakers who work to assist women in finding potential matches. The matchmakers are financially incentivized to find matches and support correspondence, which is why you may receive more interest compared to other sites. Please keep in mind that this is a premium matchmaking service that provides continuous support to both men and women, including ongoing correspondence, meetings, and support even after the relationship has started. This creates a more comfortable environment for both parties, knowing that the individuals they interact with have been screened to some extent. Women (and sometimes men) receive assistance with their correspondence, particularly in cases of language differences, through our foreign staff. Therefore, when you receive a letter, it often goes through the staff, and the woman may request their assistance with content and photo selection. Due to this support, translations may not be literal word-for-word translations, as the Matchmakers provide content assistance, as stated in various sections of the site. This is why we emphasize the importance of meeting in person, or at least having a phone or Zoom call, to get a better sense of chemistry between both parties. Due to language barriers and limited familiarity with foreign cultures and men, both male and female members of VietnamUSADating may request assistance from our staff/matchmakers with the content of their introduction letters (Intro letters) and regular correspondence. This includes the selection of photos, if any, to be included in the letters. When a man responds to or initiates a letter to a woman on the site, our staff may interact with the woman through various means such as in-office visits, phone calls, text messages, social media platforms, or direct access through the site. Ongoing correspondence letters are sent continuously to men and offices for women on a 24/7 basis. However, there may be delays in delivering intro letters, and the site reserves the right to delay or cancel the delivery of both intro letters and ongoing correspondence as deemed necessary. Unless a woman visits the office and works directly with the matchmaker, she generally does not view men’s profiles as they are not made public. Matchmakers can provide information from the man’s profile to the woman, including photos. However, no personal contact information can be exchanged unless the IMBRA form has been signed by the woman and/or a personal meeting has taken place. The execution of the IMBRA form always precedes any personal meetings, and any contact information or information that may lead to the exchange of contact information will be edited out of the correspondence until the woman has signed the man’s specific IMBRA form. Some women prefer to exchange personal contact information at the time of the actual meeting for safety and ease of use, and the IMBRA form will be executed at that time. There is no additional fee to execute the IMBRA form for in-person meetings. However, a fee is applicable to execute the IMBRA form for those who have not yet met in person. Please contact us via our contact form for more information regarding this. Any translation of letters is provided free of charge and does not affect the cost of the service. The term “Introduction Letter” encompasses the subject of the letter. The woman and/or the staff/matchmakers may personalize the intro letter by using the first name of the possible match to whom the letter is being sent. The same intro letter may be sent to multiple men who may be suitable matches. Introduction letters usually go through an approval process to ensure they adhere to site guidelines. However, we do not warrant, guarantee, or verify the information included in intro letters or regular correspondence. If you receive a letter, whether an introduction or regular correspondence, that you find inappropriate or problematic, please contact customer service immediately via our contact form. We will review the letter(s) and resolve the issue. The determination of what constitutes a possible match is entirely at the discretion of the woman and/or the staff/matchmakers. If you find that the intro letters you are receiving are not good matches or if you simply do not wish to receive intro letters at all, you can disable this function by checking the box on the left side of your inbox and initiate contact with the women you feel are the best match for you through the site. If you choose to receive intro letters, you should never feel obligated in any way to open or respond to them. Intro letters are simply a tool to provide you with additional information about the women and to see if you agree that there may be a possible mutual interest. Please be aware that in many of the cultures and countries we operate in, the age difference between couples, especially in intercultural relationships, may be more flexible than what you are accustomed to. This means that larger age differences may be more acceptable in some cultures. However, as a general guideline, we advise caution with age differences exceeding 20 years, particularly if the woman is younger (approximately 18 to 25). While successful marriages with larger age differences of 30 to even 40 plus years have occurred, it’s important to recognize that higher risk levels may be associated with such extreme age differences, and you should proceed with this understanding. Due to challenging economic conditions and other circumstances in many of the countries featured on our site, some women may receive reimbursements from the office, affiliates, or clients themselves for expenses such as profile photos, internet access, transportation, etc. The amount and purpose of reimbursement are determined solely by the office, affiliate office, or client.

PHOTOS:

VietnamUSADating, its owners, or affiliates are not responsible for the quality or accuracy of profile photos or videos uploaded by male or female members. Some profile photos/videos may be of professional quality and may have undergone enhancements using various factors such as digital editing, professional makeup, styling, lighting, clothing, and props, among others. It is also possible that members may submit older photos that may not accurately represent their current appearance. Changes in a person’s physical appearance, even significant ones, may have occurred since they initially placed their profile on the site. If you believe that a particular photo does not reasonably represent a given profile, please contact us immediately. We will investigate the matter and take appropriate action if necessary. If the accuracy of photos is important to you, we recommend reviewing any associated videos with the profile or requesting additional photos or a live Skype call with the individual in question. Once again, if you have concerns about a photo not adequately representing a profile, please notify us promptly, and we will work to address the issue. Please refrain from posting photos that could be considered obscene or contain any contact information that violates the International Marriage Broker Regulation Act (IMBRA), including personal contact information and social media accounts. We reserve the right to reject any photo or video for any reason.

IMBRA:

In order to meet and exchange personal contact information, all registered users must complete the Federally required IMBRA form. This form only takes a minute or two to complete and includes questions about past criminal activities, marital status, history of restraining orders, children, previous sponsorship of a fiancee, and states of residence. The form does not contain personal information such as your address or any information that could be used for identity theft. You must affirm that the information provided on the form is true and correct. The form is then translated into the woman’s native language and must be received by each woman you are interested in before any personal contact information can be exchanged. The specific woman must sign to confirm that she has received your specific IMBRA form. It is made clear to the woman that we have not conducted a personal background check on you, and the accuracy of your answers cannot be guaranteed. The IMBRA form is a legal document and is required to be included in the fiancée or spousal visa application for all US citizens. However, it is mandatory for all members, regardless of nationality. No personal contact information can be exchanged unless the woman has signed the IMBRA form and/or a personal meeting has taken place. Any contact information or information that may lead to the exchange of contact information will be removed from correspondence until the woman has signed the IMBRA form. Many women, for safety and ease of use and support reasons, prefer to exchange personal contact information during the actual meeting, and the IMBRA form will be completed at that time. It’s important to understand that women are not obliged to sign your IMBRA form and release their personal contact information, even if they are corresponding with you through the site. If you insist on exchanging personal contact information before meeting, you may consider using other services that do not provide the same level of protection and security offered to the women who use our service. There is no extra fee to execute the IMBRA form for in-person meetings. However, for those who have not yet met in person, a fee of up to $400.00 may be applicable to execute the IMBRA paperwork and store it until it may be needed for submission to the USCIS for the fiancée (K1) or spousal (CR-1) visa. For more information, please contact us via our contact form.

ONLINE USER/MEMBER CONDUCT POLICY:

As a user/member, you acknowledge and agree to the following:

1. You are solely responsible for the content and information you post on the Service or transmit to other members through correspondence, phone or Zoom calls, or in-person meetings.
2. You must not post or transmit any material that is defamatory, inaccurate, abusive, obscene, profane, sexually oriented, offensive, threatening, harassing, racially offensive, or illegal. Additionally, you must not post or transmit any material that infringes or violates another party’s rights, including intellectual property rights, rights of privacy, and rights of publicity. If you come across any material on the Service that you believe violates these rules, please notify us by using our contact form.
3. Due to the requirements of the International Marriage Broker Regulation Act (IMBRA), you are prohibited from meeting or exchanging personal contact information until the woman has signed your complete IMBRA form. If you use services such as gift delivery, express mail, phone/Zoom translations, or in-person introductions, the woman must have signed your IMBRA form before any exchange of personal contact information or introduction/meeting can take place. To comply with IMBRA regulations, we reserve the right to edit any correspondence in the case of express mail, gift deliveries, phone/Skype translations, or other applicable services. IMBRA is a U.S. federal law that applies to our company regardless of the country you reside in.
4. In order to exchange contact information, you generally need to meet the woman in person, which should be your objective when using this site. The International Marriage Broker Regulation Act (IMBRA), which governs foreign introduction agencies, restricts us from releasing any contact information until certain conditions are met. One of those conditions is that the woman must review and sign your personal IMBRA form, which we process and store for you when you meet. Proper execution of this form is essential to avoid potential issues with your fiancee visa. As part of our process, we also conduct a sex offender background check in addition to processing the IMBRA form. The communication via the site is intended to facilitate your meeting with the woman, at which point you are free to exchange personal contact information if both parties agree, as is typically the case.
5. You must use the Service in compliance with all applicable laws and regulations. VNUSADating reserves the right to reject any profile, photograph, or image for any reason without obligation.
6. Impersonating or attempting to impersonate another person or entity in any way, even if intended as a joke or harmless, is strictly prohibited. Misrepresenting your true identity or personal circumstances is forbidden.
7. You may not make statements that imply or express endorsement by VNUSADating without our explicit prior written consent.
8. You may not harvest or collect personal information about other members without their express consent, whether for commercial purposes or otherwise.
9. The use of any robot, spider, site search/retrieval application, or any other automatic or manual process to retrieve, index, “data mine,” or circumvent the navigational structure or presentation of the site and its contents is prohibited. The material, proprietary information, and design of this website are copyrighted/trademarked and may not be used, in whole or in part, by any other party without the written consent of the website’s owners.
10. Any violation of this User/Member Conduct Policy or the Terms & Conditions of Use may result in the forfeiture of funds paid, including deposits or fees for services rendered. The owners/operators of this website reserve the right to take appropriate legal action against any user/member found to be in breach of this agreement.

PROPRIETARY RIGHTS: VietnamUSaDating retains ownership of and other proprietary rights in the Services and the Site. The Services and the Site contain copyrighted material, trademarks, proprietary information, and software belonging to VietnamUSADating and its licensors. Other members may also post copyrighted information. Except for information in the public domain or with explicit permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

NONCOMMERCIAL USE BY MEMBER. VietnamUSADating, the Site, and Services are intended for personal use by individual members only and may not be used for any commercial endeavors. Organizations, companies, and businesses are not eligible to become members or use the Site or Service for any purpose. Any illegal or unauthorized use of the Site, including unauthorized framing or linking, will be investigated, and appropriate legal action will be taken, including civil, criminal, and injunctive measures.

INFORMATION SUPPLIED BY MEMBER. We value your personal information and are committed to complying with all applicable data protection laws in the US and other jurisdictions where we offer the Service, in accordance with the Privacy Policy of this Site.

ASSIGNMENT. You do not have the right to assign this Agreement or any of your rights to the Service to any other party. VietnamUSADating has the right to assign any or all of its rights and obligations under this Agreement or to the Service to a third party. In such cases, VietnamUSADating shall be relieved of any and all liability under this agreement.

DISCLAIMER OF WARRANTY. VietnamUSADating provides the Service and the Site on an “as is” basis and makes no warranties of any kind, whether express, implied, or statutory, in any communication with VietnamUSADating or its representatives, or otherwise regarding the Service or the Site. VietnamUSADating specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. VietnamUSADating does not warrant that your use of the Service or the Site will be secure, uninterrupted, always available, error-free, or that any defects in the Service or the Site will be corrected. VietnamUSADating disclaims liability for any issues related to telephone or other services, including coverage, range, or interruptions.

LIMITATION OF LIABILITY. In no event will VietnamUSADating be liable to you for any incidental, consequential, or indirect damages, including but not limited to, loss of data, loss of programs, costs of procuring substitute services, or service interruptions, arising from the use of or inability to use the Service or the Site, even if VietnamUSADating or its agents or representatives were aware of the possibility of such damages. Furthermore, VietnamUSADating’s liability to any person other than you is excluded.

NOTWITHSTANDING ANY CONTRARY PROVISION HEREIN, BUT SUBJECT TO THE ABOVE LIMITATION OF LIABILITY, VietnamUSADating’s liability to you for any cause whatsoever, regardless of the form of the action, will be limited to the amount paid, if any, by you to VietnamUSADating for the Service during your membership term.

In addition, VietnamUSADating disclaims all liability, regardless of the form of action, for the acts or omissions of other members or users (including unauthorized users or “hackers”) of the Service.

Please note that certain jurisdictions may have limitations on the applicability of warranty disclaimers and limitations of liability, so the above disclaimers of warranty and limitations of liability may not apply to you.

COMPLAINTS. To address a complaint regarding the Service or the Site, you should contact VietnamUSADating Customer Support. TRADEMARK NOTICES. VietnamUSADating is the trademark and/or servicemark of VietnamUSADating ®. All other trademarks, logos, service marks, company, or product names mentioned on this website are the property of their respective owners.

This Agreement, which you accepted upon registering for the Service, constitutes the entire agreement between you and VietnamUSADating regarding the Service and the Site, including the VietnamUSADating Privacy Policy. In case of any conflict between the Privacy Policy and this Agreement, this Agreement shall prevail. Unless explicitly stated otherwise, the Terms will remain in effect even after the termination of your membership to the Service. This agreement will terminate immediately and without notice if you violate any of the Terms, subject to the survival of all rights and reservations of VietnamUSADating. If any provision of this Agreement is deemed invalid, the remainder of the Agreement shall remain in full force and effect.

NOTE: ADDITIONAL Terms & Conditions MAY apply to specific services and/or features offered within this website. These additional Terms & Conditions may be specified in the Member’s login area and/or at the point of sale/use (order page). These additional Terms & Conditions are considered incorporated herein and are additionally binding upon the User/Member.